Customer Success Advocate

100% remote

Full Time

Contract/Temporary

Customer Service

Emeryville, CA

1 - 2+ years

$24.44 - $25 / hour Pay Rate

Function

Customer Service

location

Emeryville, CA

Experience

1 - 2+ years

pay

$24.44 - $25 / hour Pay Rate

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Responsibilities

Improve customer service experience, create engaged customers, and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies, and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities

qualifications

Work experience as a Customer Service Trainer or similar role
Experience in sales or customer service positions is a plus
Excellent communication and presentation skills

required qualifications

Operations
Customer Success
Project Management
Data Entry
Data Mining
B2B Support
ERP Software
D365

job highlights

100% Remote
3 Month Contract
Proficiency with: Excel, pivot tables, vlookup, Google Docs, Microsoft or other ERP systems (DAX/Dynamics)
Ability to type 50 WPM
Ability to learn and find success in a fast-paced pace ever changing environment

To be considered for our current job openings, we kindly ask that you complete your registration by clicking the “apply now” button.

At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on Skills-Based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and payrolling services, and we are dedicated to promoting equitable hiring practices on a national scale.

Please note that compensation for the specific role will be determined based on your unique skills and experience. If you have an interest in exploring other positions similar to this one, please be aware that compensation rates and benefits packages may vary accordingly.
We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.
It is imperative that you have the legal authorization to work in the United States, as we do not provide sponsorship.

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