Implementation Customer Success Operations

100% remote

Full Time

Contract/Temporary

Customer Service

San Francisco, CA

3 - 5+ years

$37.93 - $38.25 / hour Pay Rate

Function

Customer Service

location

San Francisco, CA

Experience

3 - 5+ years

pay

$37.93 - $38.25 / hour Pay Rate

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Responsibilities

Implement standard processes and procedures that map directly to client KPIs
Utilize data to establish or update client-specific information for assigned products and services
Analyze and document client deliverables while adhering to established processes and procedures
Communicate challenges and misalignments to appropriate internal stakeholders
Simultaneously manage and report on multiple implementation initiatives
Serve as the initial point of contact for customer support issues
Act as a triage, escalation, and issue owner for customers during implementation/onboarding
Evaluate and evolve team processes
Relay customer insights to influence product roadmap and relationships

qualifications

Excellent verbal and written communication skills
Excellent project management skills
Prior experience in an operations, change management, or continuous improvement role
Ability to support multiple concurrent projects, groups, or activities, making effective judgments in a timely manner
Experience with designing, evaluating, and driving standard operating procedures that increase organizational efficiency
Effective communicator with a focus on delivering client satisfaction
Facility with applying broad spectrum problem solving skills (quantitative, conceptual, analytical)
Experience with card payment bank sponsorship programs
Experience with rigorous procurement development, oversight, and project KPI management
Prior experience with deploying payments, bank sponsorship, and/or API solutions
Prior experience with the SaaS business model at high growth companies

required qualifications

Salesforce
Jira
Agile Methodologies
Gainsight
PMP Certified
PMI-ACP
Planhat

job highlights

100% Remote
8-month contract from the start date
3+ years of operations or project management experience working with Agile and Predictive methodologies, ideally in customer success environment, preferably in fast-paced, high-growth organizations
Previous experience with implementing tools such as Gainsight, Planhat, Churnzero, etc.
PMI-ACP, PMP certification or equivalent
Proficiency with JIRA and Salesforce, or other CRM platforms
Previous experience working/managing projects in a Customer Success environment/organization
Experience working for a SaaS-based organization

To be considered for our current job openings, we kindly ask that you complete your registration by clicking the “apply now” button.

At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on Skills-Based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and payrolling services, and we are dedicated to promoting equitable hiring practices on a national scale.

Please note that compensation for the specific role will be determined based on your unique skills and experience. If you have an interest in exploring other positions similar to this one, please be aware that compensation rates and benefits packages may vary accordingly.
We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.
It is imperative that you have the legal authorization to work in the United States, as we do not provide sponsorship.

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