Technical Support Specialist (Remote US)

100% remote

Full Time

Contract/Temporary

Customer Service

Oakland, CA

2 - 4+ years

$37.42 - $38.71 / hour Pay Rate

Function

Customer Service

location

Oakland, CA

Experience

2 - 4+ years

pay

$37.42 - $38.71 / hour Pay Rate

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Responsibilities

Diagnose and troubleshoot technical issues, including account setup and network configuration
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Refer to internal database or external resources to provide accurate tech solutions
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports

qualifications

Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Excellent problem-solving and communication skills

required qualifications

Process Improvement
Troubleshooting
SQL
SMS
SMS Messages

job highlights

100% Remote
12-month contract
Minimum 1-2 years experience working in operations or technical support roles, preferably related to messaging
Knowledge of industry regulations related to SMS, including spam prevention and content filtering practices
Familiarity with SMS deliverability, verification, and compliance standards is a plus.
Strong analytical skills, especially working with data. Experience with SQL is required.
Ability to work with internal tools to manage operational tasks efficiently.
Strong communication skills, with the ability to relay technical information clearly to both technical and non-technical stakeholders.

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At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on Skills-Based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and payrolling services, and we are dedicated to promoting equitable hiring practices on a national scale.

Please note that compensation for the specific role will be determined based on your unique skills and experience. If you have an interest in exploring other positions similar to this one, please be aware that compensation rates and benefits packages may vary accordingly.
We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.
It is imperative that you have the legal authorization to work in the United States, as we do not provide sponsorship.

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