Banking Operations Specialist (Remote)

Customer Service
Oakland, CA
1 - 2+ years
Pay
$24.52 - $24.97 / hour Pay Rate
Function
Customer Service
location
Oakland, CA
Experience
1 - 2+ years
pay
$24.52 - $24.97 / hour Pay Rate

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales, and Marketing teams

qualifications

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases

required qualifications

  • Google Suite
  • Slack
  • CRM
  • Direct Customer-Facing experience

job highlights

  • 12 month contract
  • 100% remote, however the contractor must live within 50 miles of the Oakland, CA office.
  • 1+ years of professional experience working within a financial institution, payment service provider
  • Experience in a direct customer-facing environment
  • Proficiency with technical tools, such as Google and Microsoft Suite, Slack, and Customer Relationship Management (CRM) software 

To be considered for our current job openings, we kindly ask that you complete your registration by clicking the “apply now” button.

At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on Skills-Based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and payrolling services, and we are dedicated to promoting equitable hiring practices on a national scale.

  • Please note that compensation for the specific role will be determined based on your unique skills and experience. If you have an interest in exploring other positions similar to this one, please be aware that compensation rates and benefits packages may vary accordingly.
  • We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.
  • It is imperative that you have the legal authorization to work in the United States, as we do not provide sponsorship.